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Customer Service

Shipping & Delivery

  • Free shipping on orders above INR 10000. (not applicable on corrugated boxes)

  • All orders received by 6 pm on working days are dispatched same day.

  • Urgent same day delivery in Delhi/NCR available at an additional cost of 500/-

  • Express Delivery available to over 5000 pin codes at concessional rates.

  • Many locations in India including North East are non serviceable areas by surface/air. You can call us to check. If you place your order, our agent will call you to re-confirm shipping charges.

  • Delivery with in 7-15 days.

  • For the Out of Delivery Area(O.D.A.) our sales representative will call you and confirm the charges.

  •     Reliable Packaging makes every effort to deliver goods within the estimated time period. Please be aware that delays are occasionally inevitable due to busy periods and unforeseen factors.

  •   Reliable Packaging will not be held responsible for delivery delays beyond our reasonable control, for example: strike action, 3rd party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.

  •   In the event of requests for goods to be left at unattended premises (for example - in a garage) or with neighbor, Reliable Packaging will endeavour to do so at the customers own liability.

Privacy & Security

Shopping online at www.reliablebox.com is safe& secure! At Reliable Packaging, we are committed to providing you a safe and sound online shopping experience. For your help, we have put up a few points so that the online shopping is easy and convenient:

As a consumer, there a few things you need to check out before you start transacting online:

1. Find out more information about the company, background, personsyou are dealing with. This information will be given in a section called "About Us". (you can read a Brief Profile on Reliable Packaging).

2. You should have a way by which you can get in touch with the relevant people at online stores. For eg: over phone, fax, email, using a live chat or in person. (How can I get in touch with Reliable Packaging?)

3. Check if the web store offers a "Privacy Policy" where they commit to protect your personal details and not just rent or lease them out to any third party company. Such a privacy policy indicates a long term commitment to customers.

4. Before you submit credit card details, make sure you do so over secure links. (Reliable Packaging offers secure links indicating usage of encryption technologies like SSL (Secure Socket Layer) to prevent third party access of the data while it is in transit over the web). In cases where you are using direct savings bank account debits, you always get connected to the web site of the bank directly, which means you are submitting your account details to the bank and not to the merchant .

6. Does the company have a returns policy? If the delivered material is faulty or defective, is there a procedure for you to seek replacement? How does it work? (Read through the www.reliablebox.comReturns and Refunds Policy).

So, what are you waiting for?? Relax and enjoy the benefits of online shopping at www.reliablebox.com

 Returns & Replacements

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.’

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

  • If an item ordered by you on www.reliablebox.com is delivered to you in a damaged / defective condition, please email us at info@reliablebox.com for a replacement.

  • Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs). 

  • When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:


Reliable Packaging

D-2 , Sector 63,

Noida- 201301

India.

info@reliablebox.com

 

  • Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.

  • We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store. 

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Ordering

  • By finishing and submitting the electronic order via this website you agree to these terms and conditions.

  • By completing and submitting the electronic order you are making an offer to purchase goods that, if accepted by us, will result in a binding contract. A binding contract will only result when we have notified you that your goods have been dispatched.

  • In the event, if Reliable Packaging (www.reliablebox.com) declines your order we shall provide you with a full refund.

  • Once an order has been dispatched we cannot change the delivery address from that originally stated on the order.

  • Orders will not be processed until the customer\'s funds have cleared in full.

  • The laws of India govern all purchases via this website.

Payment, Pricing & Promotions

Hassle free payment by modes such as Debit card, Credit card and Net banking. PayUmoney is our payment gateway partner. You may pay using any mode.

BANK DETAILS :

you can also place the order by paying directly in our account.

RTGS / NEFT / Cheque drop details:

HDFC Bank, PLOT -18, C-BLOCK, SECTOR 63, NOIDA

Account number: 50200013535490,  

IFSC Code : HDFC0000394

Account Holder: Reliable Packaging

Pricing:

  • At www.reliablebox.com, we ensure you the best price. Being the manufacturer, we are able to keep the prices rock bottom. We make the boxes we sell. We aren't the middle man. We design your boxes, we manufacture them, and we ship them right to you from our factory.

  • All prices on stated on our websites are exclusive of VAT at the current rate (where applicable). Please note that the VAT charges and other government taxes such as octroi will be extra

  • Should there be any extra charges ( other than VAT), our Team will contact you once the order is placed.

  • All the transactions will be done in INR

Viewing Orders

You can easily Track the orders by entering shipment number at any stage after the purchase.

Updating Account Information

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service. 

 Terms & Conditions

You may not use the Site for any of the following purposes:

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

  2. Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

  3. Gaining unauthorized access to other computer systems.

  4. Interfering with any other person's use or enjoyment of the Site.

  5. Breaching any applicable laws;

  6. Interfering or disrupting networks or web sites connected to the Site. 

  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Modification of Terms & Conditions of Service

Reliable Packaging may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Uttar Pradesh shall have exclusive jurisdiction in any proceedings arising out of this agreement.Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Reliable Packaging and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Uttar Pradesh. The High Court of judicature at Uttar Pradesh at alone shall have the jurisdiction and the Laws of India shall apply.

Copyright & Trademark

Relliable Packaging, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of Reliable Packaging or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to Reliable Packaging. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Reliable Packaging. You may not modify, distribute or re-post anything on this website for any purpose. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply Reliable Packaging endorsement, sponsorship or recommendation of the third party, information, product or service.Reliable Packaging is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of Reliable Packaging or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited

 

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